​​​​Nancy Gwany​

Revenue Operations Analyst

HiMama

​2018 - Present

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Responsibilities

• Solely responsible for outbound lead generation by sourcing, scraping, importing and distributing highest quality prospects for sales team (annual quality score of 98%)

• Designed and managed North America Outbound Sales dial plan by conducting thorough market analysis and creating a 4-factor model

• Conducted data analysis and experimental studies including assessing the impact of voicemail and text message usage in sales cadence to inform strategic decision making

• Designed and managed scalable technical processes such as the creation of a data cleaning workbook (which saved more than 35 hrs of work monthly)

• Researched new avenues for growth while calculating Customer Lifetime Value to Customer Acquisition Ratios (CLV:CAC) in order to inform decisions on entering foreign international markets

• Managed and monitored lead data quality in Salesforce database using Cloudingo and automation softwares such as Pardot and Marketo

• Researched child care philosophies, pedagogies and other changes in North American early childhood education field to learn the propensity to adopt innovative technologies

Accomplishments

• Sourced, cleaned, imported and distributed outbound leads which, in 6 weeks, led to a return on investment 546% higher than expected

• Implemented voicemail usage after conducting experimental study which led to receiving responses from prospects 38.7% faster and at a higher rate (34.1 % higher)

• Conducted analysis and presented recommendations on previously untapped home daycare market which led to the formation of a new team with 6 account executives bringing in annual recurring revenue of $460K

• Created weekly, monthly, quarterly and annual reporting model using key performance indicators such as net close rate, qualified demos completed, show rate, and annual average recurring revenue per lead. Report widely used by CEO and entire leadership team both internally and with external investors

• Owned and chaired biweekly meetings with CEO, leadership team and sales managers to assess rep performance against key performance indicators and implemented changes required to meet quota. Experienced a quarterly performance increase by 65% due to insights from biweekly meetings

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Group Health & Benefits Actuarial Analyst

Mercer

​2013 - 2017

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Responsibilities

• Analyzed members’ benefits plan usage and worked with clients to assess needs in order to achieve desired outcome through cost saving strategies  

• Completed financial impact costings for union negotiations under tight deadlines while anticipating and costing alternative scenarios that client may require 

• Performed post-employment and post-retirement valuations for Fortune 500 companies with self-directed timelines while ensuring client and government mandated deadlines are met 

• Performed financial audits, claims audits, and yearly renewals while negotiating with insurers on behalf of clients and communicating outcome to clients in relatable manner  

• Completed Supplemental Executive Retirement Plan valuations, Registered Pension Plan valuations, and Affordable Care Act testing for US Health plans while facilitating multiple departments requirements and input to provide holistic approach to client’s needs 

Accomplishments

• Presented at client prospect meeting and received recognition at company quarterly meeting after the client joined Mercer  

• First analyst chosen to participate in the “buddy program” based on informal mentoring observed and assigned new hire as mentee  

• Promoted from Analyst to Senior Analyst to Associate in 9 months in recognition of ambitious and driven personality 

• Accepted into the cross line of business rotational actuarial program including US Health and Benefits, Retirement, and Mercer MarketPlace 365 lines of business 

• Received evaluation ranking of Outstanding while interning and asked to return full time before graduating  

 

Applications Portfolio Management

Royal Bank of Canada

​2011

 

Responsibilities

• Prepared and presented certification process to all application owners across entire RBC organization 

• Addressed concerns regarding Technology Health Check program to ensure successful and timely completion of application verification process 

Accomplishments

• Created model that introduced numerical risk value used in prioritizing service level rather than the previously used subjective qualitative measure 

• Received an evaluation ranking of Outstanding 

 

IT Business Analyst

TD Securities

​2010

 

Responsibilities

• Executed and provided crucial end-of-day reports to Product Finance and P&L Analysts 

• Designated as source of contact between International Fixed Income Support department and internal auditor 

Accomplishments

• Received an evaluation ranking of Outstanding 

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Bilingual Customer Service Representative

Onward Manufacturing

​2009

 

Responsibilities

• Assisted manager with wide range of tasks exceeding intern responsibilities

• Trained new employees as they came on board during the second half of the work term

Accomplishments

• Entrusted with major multi-million dollar client accounts and dealt directly with store executives and dealers

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